You do not need a doctor’s note to receive private physiotherapy treatment. However, some extended health insurance plans may require one for reimbursement. We recommend contacting your insurance provider to confirm their requirements. If you are seeking treatment through ICBC or WorkSafeBC (WSBC), providing a doctor’s note is recommended.
Masks are optional, but encouraged for all patients and visitors in our clinic.
Patients who are eligible for MSP Supplementary Benefits can submit their Patient Reimbursement for Medical Care form (MSP Form 2944) directly to MSP. Our clinic does not process or manage these inquiries. For more information visit: MSP supplementary benefits
We accept patients with a valid claim through the Insurance Corporation of British Columbia. A user fee of $15.00 per visit applies, and an official receipt will be provided. If the motor vehicle accident date is more than 90 days before your first visit or if you have received treatment elsewhere for services under this claim, you are required to have a pre-approval from ICBC and a doctor’s note will be requested. Visit ICBC Claims for more details.
We accept WorkSafeBC (WSBC) claims. Your claim must be “pending” or “accepted” at the time of your first treatment. If your claim is more than 60 days since the date of injury, you are required to have a pre-approval from WSBC prior to your visit, otherwise a private visit rate will be charged. Reimbursement for the private visit rate will be provided after your claim has been reviewed and approved by WorkSafeBC. Visit WorkSafe BC for more details.
Most extended health benefits cover physiotherapy services, however you must check with your provider for details. We do not do direct billing or follow ups with your extended health benefits provider. We will provide an official receipt that you can submit to your provider for reimbursement.
Appointments are required. Please click here for our appointment hours and contact information.
Treatment times depend on your condition, initial visits are around 30 minutes to 1 hour (exact duration may vary).
For your initial visit please provide; – Two piece of government issued IDs with one photo ID – Any X-rays, scans or medical documents pertaining to your injuries/symptoms – For BC residents please provide your valid BC Care Card – ICBC patients: Valid BC Care Card or photo ID, valid claim number, adjuster’s information and doctor’s referrals – WSBC patients: Valid BC Care Card or photo ID, valid claim number, doctor’s referral, worksite address, employer’s contact information and your case manager’s contact information
– Comfortable attire such as loose fitting sports wear – Cotton socks (you will be required to remove your shoes)
Patients who provide less than 72 hours cancellation, appointment changes or do not show up for their scheduled appointments will be charged a $50 fee. All incurred fees are required to be paid before any new appointments can be made. To cancel or change an appointment please email us at kelvin.physio@hotmail.com or call us at 604-873-8270
